Under the leadership of Mayor Karen Bass, the Information Technology Agency (ITA) works with agencies and departments across the City of Los Angeles to develop world-class IT infrastructure and applications that provide our citizens, businesses, and visitors with the digital services they expect from a leading global city.
The ITA recognizes this demand and our unique role as technology leaders in L.A. government. Our efforts to keep Los Angeles at the forefront of government accessibility, reliability, and innovation have been acknowledged. L.A. has been globally recognized among industry leaders in the use of digital technologies to deliver services and publish data for transparency and utility and the ITA will continue to strive for “Responsive, Responsible, and Excellent Technology” for its citizens into the future.
The Information Technology Agency (ITA) is comprised of 442 IT professionals organized into 18 divisions with an annual operating budget of $90 million. Unlike the “traditional” government IT department, the ITA is responsible for a broad spectrum of services. Our 18 divisions deliver 366 different technology services to both internal and external customers. These range from classic IT services, such as computer support, enterprise applications, data networks, and a 24/7 data center to progressive digital services, such as a TV station (LA Cityview), 3-1-1 Call Center, public safety radio/microwave communications, helicopter avionics, enterprise social media, and more. The breadth of our services necessitates close management to ensure integration and efficiency
between our divisions, while maintaining a clear focus on specific customer groups and their unique needs.
The ITA believes the single most important success factor in IT service delivery is an in-depth understanding of our customers. Depending on the specific ITA service, our customers are: