Microsoft Corporation’s mission statement and vision statement guide long-term goals and business success. The mission reflects the IT business purpose, while the vision directs long-term goals. Microsoft’s mission statement indicates the company as an enabling force. In contrast, Microsoft’s vision statement stresses the importance of artificial intelligence. Based on its mission and vision, the company competes with IT and consumer electronics firms, like Apple, Google (Alphabet), Amazon, IBM, and Samsung, as well as video game console businesses, including Sony, whose PlayStation competes with the Xbox. The Five Forces analysis of Microsoft shows tough competition that affects the satisfaction of the company’s mission statement and vision statement.
Microsoft’s vision statement and mission statement are aligned for successful business operations in the information technology, consumer electronics, and online services industry. The competitive advantages and business opportunities shown in the SWOT analysis of Microsoft revolve around the company’s mission and vision. The company’s R&D and innovation processes and its brands are developed based on the specifics of the mission statement and vision statement regarding the target market and the benefits of the company’s information technology products.
Microsoft’s mission is “to empower every person and every organization on the planet to achieve more.” This mission statement focuses on empowerment through the company’s technology. The following are the components of Microsoft’s mission statement:
The first component of this mission statement shows Microsoft’s value proposition to target customers. One of the company’s strategic goals is to ensure that its information technology products provide empowerment to customers for the achievement of the latter’s own goals. For example, customers can reach productivity objectives using Microsoft 365 apps. This corporate mission statement directs the business organization to develop products that support customers’ productivity through technology. Product development emphasis in this mission statement affects Microsoft’s generic competitive strategy and intensive growth strategies, which facilitate competitiveness and business growth toward the fulfillment of the company’s vision statement.
The second component of this mission statement describes Microsoft’s target market composed of all persons and organizations around the world. A corresponding strategic objective for this component is to maximize market penetration to reach all potential users of the company’s computing products. This objective based on the mission statement is supported through worldwide product distribution, which is included in Microsoft’s marketing mix (4P). However, considering that people and organizations have different needs, the company offers multi-functional technologies that can be customized or configured to suit the preferences of individual users and organizations. With the corporate vision statement, Microsoft’s mission requires products that are flexible to satisfy customers’ needs.
Microsoft’s vision is “to democratize AI, making it accessible and beneficial for everyone.” This vision statement focuses on artificial intelligence and its benefits for society. The following are the components of Microsoft’s vision statement:
The first component of this vision statement is the focus on Microsoft as a democratizing force for artificial intelligence. The company is a proponent of making AI accessible worldwide. Alongside this corporate vision statement, investments in artificial intelligence development make Microsoft a major player in propagating artificial intelligence for individuals and organizations around the world.
Microsoft’s vision also focuses on artificial intelligence. Although the company offers consumer electronics, online services, video games and other entertainment, and other information technologies, this focus emphasizes the importance of AI in the future of the business. This vision statement establishes the central significance of AI as a factor that defines the development of Microsoft’s products.
The third component of this vision statement indicates benefit for everyone through Microsoft’s artificial intelligence and related technological products. For example, users of Surface laptops and tablets, Microsoft Edge, and other Windows machines can easily access some of the company’s current AI tools. Considering AI accessibility and benefits through current technology, this vision statement implies goals for Microsoft’s corporate social responsibility (CSR) and ESG for stakeholders. These stakeholders are target customers specified in the corporate mission statement and include organizations and individuals who use the company’s information technology, consumer electronics, and online services.
A strategic implication of Microsoft’s mission statement is global market penetration. The company is already actively penetrating markets around the world, although there is still some room for further growth by reaching more customers of online services, consumer electronics, and information technology. This is also a strategic implication of Microsoft’s vision statement, which indicates benefitting everyone.
Another strategic implication of Microsoft’s vision and mission is the comprehensive integration of artificial intelligence and other information technology into the company’s workplace and human resource development. For example, considering that employees are also customers and stakeholders, Microsoft’s work culture (corporate culture) promotes artificial intelligence and related technologies in the company’s facilities to support the mission and vision.
Microsoft’s mission statement requires empowering every person and organization. On the other hand, Microsoft’s vision statement requires benefitting everyone through AI. These requirements involve developing the company’s products to meet market demand and customers’ needs and preferences regarding AI, consumer electronics, online services, and other information technologies. To satisfy this aspect of the mission and vision, strategies need to account for market and industry trends, such as the social and technological factors included in the PESTLE/PESTEL analysis of Microsoft.
Microsoft’s mission statement presents the global scope of the business and a general idea about the company’s value proposition. However, this mission does not clearly define the business in terms of its nature or what it does as an information technology and online services provider. Ideally, the mission statement should provide a general idea about the nature of the business, its operations, and its purpose and objectives. In this case, a recommendation is to improve Microsoft’s mission statement by including how the organization achieves its vision by specifying that the company provides information technology to empower people and organizations.
Microsoft’s vision statement shows the target market and product value to customers, directly reflecting the components of the company’s mission. However, this vision lacks details for guiding the organization’s strategic development. The ideal vision statement should describe the desired future situation of Microsoft. A recommendation is to revise the current vision statement by adding information about where the business is heading and how this future can be achieved. The objective of this recommendation is to provide more guidance to the technology company’s strategy formulation. Microsoft’s vision statement can present general information about the company’s strategic leaning to effectively democratize artificial intelligence.
